Legal · Consumer Framework
Shipping & Warranty
Maintained by nash. · Last updated: 3 August 2026
1. Shipping & Delivery
nash. operates a curated, sourced-on-demand model. Once payment reflects, your device enters procurement: stock verification, multi-point quality control inspection, and then dispatch to our local dispatch desk.
- On-demand procurement: 7 to 14 business days from confirmed payment for sourced items.
- In-stock catalog items: typically dispatched within 1 to 3 business days.
- Courier routing: door-to-door national delivery within South Africa via third-party couriers, including The Courier Guy.
- Delivery fee: a flat R100 applies to standard domestic orders unless otherwise indicated.
- Tracking: a reference number is issued at order confirmation and status updates are visible on our Track order page, with courier waybill details shared on dispatch.
Risk of loss or damage passes to you upon signed delivery at the address you nominated. Please inspect the parcel before signing.
2. Warranty & Refund Protection Tiers
Our protection tier depends on how the device was acquired. Please read this section carefully before ordering.
Tier 1
Curated Catalog Listings
Excellent-conditioned, boxed and sealed pre-loved devices listed in our catalog include a premium 3-Month Functional Hardware Warranty covering manufacturing component defects — battery failure outside expected tolerance, mainboard, camera, speaker, charging port and display faults that arise through normal use.
Excluded: accidental damage, liquid ingress, cracked glass, unauthorised repair, software or account lockouts, and normal cosmetic wear.
Tier 2
Custom Sourcing Requests & Unboxed Deals
Custom-brokered direct imports (for example, devices secured from global circulating networks on your specific request) and promotional unboxed clearance deals are sold on a strict “As-Is” basis.
These items carry an absolute 48-Hour Delivery Testing and Functional Verification window only, measured from signed delivery, within which any functional fault must be reported to us in writing. They are entirely excluded from the extended 3-month hardware warranty program.
3. Claims & Refunds
To open a claim, contact us with your order reference, a description of the fault and supporting photos or video. Approved Tier 1 claims are resolved by repair, replacement or refund at our election. Approved Tier 2 claims within the 48-hour window are resolved by replacement or refund of the amount paid.
Refunds are returned to the original payment method used at checkout and are processed through PayFast. Full statutory detail is set out in our Refund & Warranty Policy.
4. Privacy
Delivery and contact details shared for courier routing are handled under our Privacy Policy.
nash. is operated by Panashe Mutemaringa trading as a Sole Proprietor in the Republic of South Africa. Nothing on this page limits any consumer rights that cannot lawfully be limited under the Consumer Protection Act (CPA).